Refund policy

Our 30-Day Happiness Guarantee

We put a lot of thought, care, and DIRT into everything we make. We want you to love your DIRT experience, and we stand behind our products.

If you're not happy with your DIRT purchase, contact us within 30 days of delivery, and we'll refund your product purchase price.

Whether it's your first cup or you've been part of the DIRT family for years, your satisfaction matters to us.

How to Request a Refund

Simply email info@eatdirtfood.com within 30 days of receiving your order.

Please include your order number and a brief description of your experience. Your feedback helps us continue improving DIRT.

We'll review your request and help process your refund.

Do I Need to Return My Product?

Because DIRT is a food product, we generally don't require customers to ship opened products back to us.

If a return is necessary, our customer care team will provide instructions. Please don't send products back without contacting us first.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@eatdirtfood.com.

Include your order number and, if possible, a photo of the issue.

We'll work with you to arrange a replacement or refund, as appropriate, at no additional cost.

Subscriptions

Our 30-Day Happiness Guarantee applies to DIRT products purchased through subscriptions, too.

You can skip, pause, or cancel future subscription deliveries anytime through your customer account.

Canceling a subscription stops future scheduled orders but does not automatically refund orders already processed. If you're unhappy with a delivered subscription order, contact us within 30 days of delivery.

Refund Processing

Approved refunds are issued to the original payment method. Once processed, refunds typically appear within 5–10 business days, depending on your financial institution.

Gift Cards

Digital gift cards are non-refundable, except where required by law.

Questions? We're Here.

We're a small business with a big commitment to the people who support us.

If something isn't right, we'd love the opportunity to make it right.

Email us anytime at info@eatdirtfood.com.

KEEP YOUR COFFEE. TAKE YOUR DIRT.™